Guarantee & Refund Policy
No guarantees as to the effectiveness of diet changes for your particular problem/ goal are made or implied, as it is impossible to guarantee human behaviour or compliance. Dietary changes are not a quick fix or magic pill and specific symptoms are likely to have other influencing factors than just diet. Christine kenny a guide or facilitator but you assume equal responsibility by making a commitment in following the dietary changes advised.
Cancellations of Services
Notice of cancellations must be given by telephone or email to reach us at least 48 hours before the appointment. If cancelled less with less than 48 hours, the cost of the clinic fee (£18.00 weekday / £24.00 Saturday) will be required. In the case where a ‘package’ has been purchased, this will result in the use of the equivalent 1 clinic fee.
We reserve the right to cancel an appointment at our discretion, however will only do so in the most exceptional circumstances and will of course provide a full refund in this circumstance. We accept no liability whatsoever for any financial or other consequences of the cancellation e.g. travel costs.
Arriving late for an appointment
We will do our best to make a full session available but as our ability to do so will depend upon bookings subsequent to your appointment we cannot guarantee to do so. If your session has to be curtailed due to your late arrival, the full session fee remains payable.
Your session with Christine Kenny Nutrition & Fitness LTD is not intended as a substitute for medical diagnosis or treatment. You should seek the advice of a qualified doctor before commencing any treatment or if you have any questions related to your mental or physical health, physical fitness, or medical conditions. Also, do not stop or alter any treatment you are currently receiving without prior consent of your doctor.
By following advice from Christine Kenny you accept that we can not always guarantee the outcome and that the fees are in consideration of the time and expertise regardless of this. This is due to many other factors presenting as problems and barriers in health related dietary issues.
Christine Kenny Nutrition & Fitness LTD reserves the right to decline to accept or treat any client or individual. Each client is considered on an individual basis and acceptance into and continuation of input is entirely at the discretion of the dietitian (Christine Kenny). Any individual who is under the influence of substances, will not be seen or treated.
Confidentiality and Data Protection
We adhere to the ethical code of the British Dietetic Association and the Health and Care Professions Council and will maintain your personal data in the strictest confidentiality. We will not disclose your personal information to any third party unless required to do so by law, when agreed by yourself as part of treatment .(e.g. a G.P. letter) or when requested by yourself.